If I choose items from different capsules will I still get the automatic discount? Yes, any full-price item counts towards your items required for the different discount tiers. Sale items are not included in the discount tiers.

 

What are the Care Instructions for Illuminative clothing?

For Wash/Dry Care of most items we recommend:

  • Machine Wash Warm with Like Colors
  • Do Not Bleach
  • Do Not Dry Clean
  • Gentle Wash or Hand Wash is Encouraged
  • Tumble Dry Low or Lay Flat to Dry

Additionally, the following items are recommended as Turn Inside Out to Wash and

DO NOT TUMBLE DRY only Lay Flat to Dry:

  • Ligero Poncho
  • Eloisa Cowl-Neck Sweater
  • Valo Plush Sweater
  • Feny Cardigan
  • Lux Kimono
  • Zeville Cardigan
  • Nani Long-Sleeve Top
  • Lumiere Off-Shoulder Top
  • Ciana Jogger
  • Cahaya Dress

How long can I expect between ordering and receiving my order?

With standard shipping, please allow 8-10 business days for delivery, this includes processing time at our warehouse. This does not include holidays. Once an item leaves our warehouse we are no longer in control, if there is a carrier delay or an issue with delivery you will need to contact the carrier directly. * We do not ship to HI or AK.

I have an issue with my order, who do I contact? 

Please email our customer support with your full name and order number: info@illuminative.com 

If my product is damaged, will the company pay for the exchange shipment?

The company will not charge shipping or restocking fees for returns due to damaged product. 

What is the return policy?

A customer has 30 days to return the item for a full refund as long as the product is returned unworn, unwashed, and with hang tags attached. We cannot accept returns of 'FINAL SALE' items.