Can I mix and match items from different Inspired Wardrobes to get the discount or do they have to be from the same Inspired Wardrobe?
You can mix and match! Have fun!
The Inspired Wardrobes are just to inspire you in picking out your own wardrobe! :) All full-priced items count towards our Buy More, Save More discount.
Buy 3 items, get 20% off. Buy 4 items, get 25% off. Buy 5+ items, get 30% off.
 
I placed an order over $75.00, why didn't I get free shipping?
FREE shipping is determined by the subtotal, the subtotal is your order total before tax is added. Tax does not count towards $75 FREE shipping.
 
What are your shipping options? 
We offer Standard and Expedited Shipping.
Orders placed on business days before noon EST will ship the same day.
Orders placed on business days after noon EST will ship the following business day.
Standard shipping is 6-10 business days.
Expedited shipping is 2-3 business days.
Please see the shipping schedule below for rates.
*Please note that during the busy holiday season your package might be held up by the carrier, in that case, you will need to contact the carrier, once the order leaves our warehouse it is in the carriers control.
 
Rate name                                              Order Subtotal                      Price
Standard (6-10 business days)               $0.00-$74.99                         $7.95
Standard (6-10 business days)               $74.99+                                 FREE
 
Expedited (2-3 business days)               $0.00-$74.99                         $14.95
Expedited (2-3 business days)               $74.99+                                 $19.95
 
Where can I find info on Fabric Content and Care Instructions?
 
Please refer to individual products, you can find this info below product info. Every product will be treated a little differently depending on the fabric.
 
Is your jewelry lead, cadmium and nickel free?
Yes.
 
What is your return policy?
Please visit our return policy page HERE.
 
How do I request a return and/or exchange?
Please visit our "Request Return/Exchange" link which can be found at the bottom of any page of our site.
 
You will need the following info: email address associated with your order and your order #, your order # starts with: IL
 
I received a damaged item, what should I do? 
Please email info@illuminative.com Please attach a photo showing the damage.
 
Where are your products made and where do they ship from?
All of our clothes were manufactured in China in 2018 & 2019 and shipped to our warehouse in the USA. All of our products are safe and protected and ship from the USA. We do not ship from China. We personally visited every factory to ensure fair trade.
 
Our Giveback items are handmade in Guatemala and Colombia, you can click HERE to read more about our Giveback.

Where are your clothes shipped from?   
We currently have a warehouse that ships our product from Virginia.

Where is illuminative located?   
Our headquarters are in sunny South Florida.
 
What if I need more info or help?
We are happy to assist you with any questions or concerns! Please email us at info@illuminative.com. Please allow 1-2 business days for a reply.