What are your shipping options? 
We offer Standard and Expedited Shipping.
Orders placed on business days before noon EST will ship the same day.
Orders placed on business days after noon EST will ship the following business day.
Standard shipping is 6-10 business days.
Expedited shipping is 2-3 business days.
Please see the shipping schedule below for rates.
*Please note that during busy holiday seasons your package might be held up by the carrier, in that case, you will need to contact the carrier, once the order leaves our warehouse it is in the carriers control.
 
Rate name                                              Order Subtotal                      Price
Standard (6-10 business days)               $0.00-$99.99                   $7.95
Standard (6-10 business days)               $100.00+                           FREE
Expedited (2-3 business days)               $0.00-$99.99                   $14.95
Expedited (2-3 business days)               $100.00+                           $19.95
 
Where can I find info on Fabric Content and Care Instructions?
 
Please refer to individual products, you can find this info below product info. Every product will be treated a little differently depending on the fabric.
 
Is your jewelry lead, cadmium and nickel free?
Yes.
 
What is your return policy?
Please visit our return policy page HERE.
 
How do I request a return and/or exchange?
Please visit our "Request Return/Exchange" link which can be found at the bottom of ANY page of our site.
 
I received a damaged item, what should I do? 
Please request a return and email info@illuminative.com Please attach a photo of your item's issue.
 
Where are illuminative products stored and ship from?   
All products are all safely stored and ship from our warehouse in Virginia.
 
Where are illuminative products made?
All of our clothes were manufactured in China and all of our giveback items were handmade in Columbia and Guatemala. We personally visited every factory to ensure fair trade. All of our products are safe and protected and ship from the USA. If you want your purchase to support women in Colombia and Guatemala click HERE to read more about our Giveback.

Where is illuminative located?   
Our headquarters are in sunny South Florida.
 
What if I need more info or help?
We are happy to assist you with any questions or concerns! Please email us at info@illuminative.com. Please allow 1-2 business days for a reply.