Customer Faq's
What are the Care Instructions for Illuminative clothing?

For Wash/Dry Care of most of the Fall/Winter ’18 Collection, we recommend:

  • Machine Wash Warm with Like Colors
  • Do Not Bleach
  • Do Not Dry Clean
  • Gentle Wash or Hand Wash is Encouraged
  • Tumble Dry Low or Lay Flat to Dry

Additionally, the following items are recommended as Turn Inside Out to Wash and

DO NOT TUMBLE DRY only Lay Flat to Dry:

  • Ligero Poncho
  • Eloisa Cowl-Neck Sweater
  • Valo Plush Sweater
  • Feny Cardigan
  • Lux Kimono
  • Zeville Cardigan
  • Nani Long-Sleeve Top
  • Lumiere Off-Shoulder Top
  • Ciana Jogger
  • Cahaya Dress
What is the turn time between ordering and shipping to the customer?

See the shipping fee schedule to adjust for your shipping needs.

If my product is damaged, will the company pay for the exchange shipment?
The company will not charge shipping or restocking fees for returns due to damaged product.
What is the return policy?

A customer has 14 days to return the item for a full refund as long as the product is returned unworn, unwashed, and with hang tags attached.